Telepathy Labs makes its Stella conversational AI products available as packaged AI agents that perform complex functions like booking appointments or ordering parts, and as integrated solutions that understand industry-specific context. These products include:
Stella Receptionist
Stella Receptionist answers the phone and talks to customers just like a human.
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Routes calls based on problem, topic or department
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Works over phone, SMS text and Web application chat
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Listens for busy signals or long waits and gracefully transfers to voicemail
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Provides transcripts of calls and live alerts for management
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Multi-language support
Stella Parts
Stella Parts offers a conversational AI agent for providing part and product recommendations.
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Captures requests for self-help install and repair
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Generates the instructions with correct list of parts needed
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Recommends products based on customers’ precise fitment; understands domain-specific machine assembly
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Assists with upsell, reduces returns and makes it DIY maintenance easier
Stella Industrial
Stella Industrial is an integrated conversational AI solution for enterprise. Stella Industrial effectively answers phones, talks to customers, understands their needs, books appointments, finds parts and routes phone calls. Stella Industrial offers an integrated conversational AI solution, delivered as a service on an enterprise-grade SaaS platform that seamlessly integrates with existing applications and back-end data sources. The result is an intelligent, highly scalable and secure conversational AI solution for industry.
Stella Automotive
Stella Automotive provides conversational AI as a service for auto dealers interested in delighting car owners with flawless customer experiences. Today’s disjointed approach to conversational AI fails to deliver on the true promise of automation and artificial intelligence to vastly improve car ownership experiences and auto dealer business outcomes.
Stella Automotive effectively answers phones, talks to customers, discerns their needs, books appointments, and routes phone calls in an intelligent and scalable manner. Stella Automotive provides a unified conversational AI platform, delivered as a service on an enterprise-grade SaaS platform, and able to seamlessly integrates with existing applications and back-end data sources. The result is a truly flawless conversational AI experience for auto owners and improved business outcomes for auto dealers.
Stella Bookings
Stella Bookings delivers a conversational AI agent for booking customer appointments.
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Connects to on-premises software to read customer records and schedule appointments
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Unsupervised AI handles complex conversations (no pre-defined script)
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Orchestrates 30+ dialog turns; provides unscripted answers in any sequence
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Remembers utterances and asks clarifying questions
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Improves customer satisfaction scores; very cost effective